Terms & Conditions

Last updated: 13 October 2026

Welcome to Lotus Bazar. These Terms & Conditions govern your access to and use of our website, https://lotusbazar.co.uk, and the purchase of products through our online store.

By using our website or placing an order, you agree to these Terms & Conditions. Please read them carefully before placing an order.

1. About Lotus Bazar

Lotus Bazar is an online grocery store offering groceries, fresh fish, meat, and other food and household essentials to customers in the United Kingdom.

References to “we”, “our”, and “us” mean Lotus Bazar. References to “you” and “your” mean the website visitor or customer.

2. Using Our Website

You agree to use our website lawfully and responsibly.

You must not:

• Use our website for fraudulent or unlawful purposes.
• Attempt to gain unauthorised access to our systems.
• Interfere with website security or functionality.
• Submit false, misleading, or fraudulent order information.
• Use our website in a way that harms other customers or our business.

We reserve the right to investigate suspected misuse and take appropriate action in accordance with applicable law.

3. Product Information

We aim to provide accurate product descriptions, prices, photographs, ingredients, weights, quantities, and other relevant information.

However, some products may vary naturally in appearance, size, weight, colour, or packaging. Photographs are for illustrative purposes where appropriate.

For food products, please check the product description, ingredient information, allergen information, storage instructions, and relevant date markings before consumption.

If a product’s information is unclear or you have an allergy-related question, please contact us before ordering or consuming the product.

4. Prices and Availability

All prices displayed on our website will be shown in the currency indicated at checkout, generally British pounds sterling (£).

Prices and product availability may change without prior notice. Any change will not alter an order that we have already accepted, except where a correction or other change is permitted by law and appropriately agreed with you.

We make reasonable efforts to keep product listings and stock information accurate. However, products may occasionally become unavailable.

If an ordered product becomes unavailable, we may contact you to discuss an appropriate alternative or cancellation and refund, as applicable. We will not substitute a product without your agreement where agreement is required.

5. Placing an Order

When you place an order through our website, you are making a request to purchase the selected products.

Please check your basket, delivery address, contact details, quantities, and total price before submitting your order.

An order confirmation acknowledging receipt does not necessarily mean that your order has been accepted. Acceptance will be communicated through our order process or other appropriate confirmation.

We reserve the right to refuse or cancel an order where there is a legitimate reason, such as suspected fraud, a stock error, a pricing error, or an inability to deliver to the requested address. If payment has already been taken for an order that is cancelled, we will arrange any refund due.

6. Payments

Payment must be completed using the payment methods offered at checkout, unless another arrangement has been expressly agreed.

Orders may be subject to payment authorisation and fraud-prevention checks.

We do not intentionally collect or store complete payment card details outside the secure payment systems used to process transactions.

If a payment fails or is declined, your order may not be processed until the payment issue is resolved.

7. Delivery

We aim to deliver orders within the estimated delivery timeframe provided at checkout or communicated after purchase.

Delivery availability, charges, and estimated times may depend on your postcode, order size, product availability, and delivery arrangements.

You are responsible for providing an accurate delivery address and suitable contact details.

If you provide special delivery instructions, we will make reasonable efforts to follow them where practical and safe.

Delivery times are estimates unless expressly confirmed otherwise. If a delivery is delayed, we will take reasonable steps to communicate relevant information and address the issue.

For fresh, chilled, and frozen products, appropriate packaging and handling will be used to help maintain product quality and food safety.

8. Fresh Fish, Meat, and Food Safety

Food products must be handled, stored, and consumed according to the instructions supplied with them.

You are responsible for following applicable storage instructions after delivery, including refrigeration or freezing where required.

Do not consume products that appear spoiled, damaged, contaminated, or otherwise unsafe. Contact us promptly if you have concerns about the condition of a delivered product.

Any applicable food-safety and consumer rights remain unaffected by these Terms & Conditions.

9. Allergens and Dietary Requirements

We aim to provide relevant ingredient and allergen information where available.

Customers with food allergies, intolerances, or special dietary requirements should review the available product information carefully and contact us if clarification is needed.

Although we take reasonable care to provide accurate information, customers should always check the product’s packaging and current labelling before consumption.

10. Cancellations, Refunds, and Returns

Cancellations, refunds, replacements, and returns are handled in accordance with our Refund and Returns Policy, available on https://lotusbazar.co.uk.

Certain perishable products may be exempt from ordinary change-of-mind cancellation rights under applicable UK consumer law. This does not remove your rights concerning faulty, unsafe, misdescribed, or incorrectly supplied goods.

Nothing in these Terms & Conditions excludes or restricts any statutory rights that cannot lawfully be excluded or restricted.

11. Promotions and Discount Codes

Promotional offers, discount codes, and special prices may be subject to specific eligibility conditions, expiry dates, minimum order values, or product exclusions.

Any relevant conditions will be communicated with the offer where applicable.

Unless stated otherwise, promotions cannot be exchanged for cash. We may withdraw or amend a promotion for a legitimate reason, subject to applicable law and any commitments already made to customers.

12. Customer Accounts

If you create an account, you are responsible for keeping your login details secure and maintaining accurate account information.

Please notify us if you believe your account has been accessed without your permission.

We may restrict or suspend accounts where there is evidence of fraudulent activity, abuse, security risks, or a breach of these Terms & Conditions, subject to applicable law.

13. Intellectual Property

Unless otherwise stated, the content on our website, including text, graphics, logos, photographs, design elements, and other materials, is owned by or licensed to Lotus Bazar or the relevant rights holder.

You may use the website for personal, lawful shopping purposes. You must not reproduce, distribute, modify, or commercially exploit our website content without appropriate permission, except where permitted by law.

14. Third-Party Services and Links

Our website may contain links to third-party websites or use third-party services, including payment processors and delivery services.

These services may operate under their own terms and privacy policies. We are not responsible for the content or policies of independent third-party websites, except where applicable law provides otherwise.

15. Website Availability

We aim to keep our website available and functioning properly. However, access may occasionally be interrupted because of maintenance, technical issues, security measures, or circumstances outside our reasonable control.

We may update, change, or discontinue website features where reasonably necessary, subject to our contractual and legal obligations.

16. Limitation of Liability

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is unlawful.

This includes any liability that cannot legally be excluded, including applicable statutory consumer rights and liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

Subject to the above, we will be responsible for losses that are reasonably foreseeable consequences of our breach of contract or failure to exercise reasonable care, in accordance with applicable law.

17. Privacy and Personal Information

Your personal information is handled in accordance with our Privacy Policy, available on https://lotusbazar.co.uk.

Please review that policy to understand how we collect, use, retain, and protect your information.

18. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our website, products, business operations, or legal requirements.

The latest version will be published on this page with its updated date. Changes will not remove rights you have already acquired under applicable law.

19. Governing Law

These Terms & Conditions are governed by the applicable laws of the United Kingdom jurisdiction relevant to the transaction, subject to mandatory consumer protections.

If you are a consumer, you may also benefit from mandatory protections under the laws of the country in which you live, where applicable.

20. Contact Us

If you have questions about these Terms & Conditions, an order, a product, or our services, please contact us through the contact page on our website:

Website: https://lotusbazar.co.uk

Please include your order number where your enquiry relates to a purchase.